Frequently Asked Questions
Frequently Asked Questions
How do I place an order?
Placing an order with us is straightforward:
- Browse Our Collections: Explore our diverse range of home decor items.
- Select Your Items: Choose the products you wish to purchase and specify any necessary details like size or color.
- Add to Cart: Click "Add to Cart" for each item you want to buy.
- Proceed to Checkout: Once you have all your items, click on the cart icon to review your selections and proceed to checkout.
Simply follow these steps to complete your purchase and enjoy your new home decor!
Can I modify or cancel my order?
If you need to make changes to your order, please contact our customer service team within 24 hours of placing it. We’ll do our best to accommodate modifications or cancellations, but please note that once your order is in processing, changes may not be possible.
What are your shipping options and delivery times?
We offer two shipping options:
- Standard Shipping: Typically takes 5-7 business days.
- Express Shipping: Delivers within 2-3 business days.
For international orders, delivery times may vary depending on your location. You will be able to choose your preferred shipping option at checkout.
How much does shipping cost?
Shipping costs are calculated based on your location and the shipping method you select. You can view the exact shipping cost during the checkout process before finalizing your order.
What is your return policy?
We accept returns within 30 days of delivery. To qualify for a return, items must be:
- Unworn and Unused: In their original condition.
- With Tags Attached: To ensure they are returned in a saleable condition.
Please visit our Returns & Exchanges page for more information on how to initiate a return.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with:
- Order Number: To help us locate your purchase.
- Reason for Return: For processing and to improve our service.
We’ll provide you with detailed instructions on how to return your item.
How do I find my size?
Refer to our Size Guide page for detailed sizing information and tips on how to measure yourself accurately. If you have further questions, our customer service team is happy to assist.
Do you offer custom sizing?
Currently, we do not offer custom sizing. We recommend using our Size Guide to choose the best fit for your needs.
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express.
- PayPal
- Shopify Payments
Is my payment information secure?
Yes, your payment information is protected with secure encryption technology. We prioritize your security and privacy in all transactions.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and store your information for future purchases, making the checkout process faster.